Refund policy

Returns Policy

Last Updated: June 21, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customerservice@angiesactives.com

    Products damaged in transit

    Please contact customerservice@angiesactives.com with your order number, email, and a photo of the damaged item so we can replace your item.

    Incorrect Item Sent

    If you received the incorrect item please contact customerservice@angiesactives.com with your order number, email used to place the order, and a photo of the item and we'll get the correct item out to you ASAP.

    Exchanges

    We can only accept new, unopened, unused products for exchange. To exchange a product, please initiate a return for your existing product by contacting customerservice@angiesactives.com and place a new order for the product you'd like to exchange for. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.

    Returns

    AngiesActives.com offers a 30-day satisfaction guarantee on regularly priced items only. 

    To process a return please contact customerservice@angiesactives.com. You will need to provide:

    1. Reason for return
    2. Original order number
    3. Email address used to place order

    Refunds on returned items will be made to the original form of payment for the purchase price less the original shipping fees.

    Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

    We regret that, unless a shipping error was made by angiesactives.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.

    Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.

    Please note that you are responsible for shipping costs and the safe return of merchandise.

    TIME TO RETURN

    If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. 

    You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.

    If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.

    RETURNED MERCHANDISE POLICY

    We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.